Process Excellence
Analyse, improve, standardise and sustain business processes. The course integrates process thinking, customer value, process mapping, Lean, root-cause analysis, basic Six Sigma, standardisation and change management, with workshops on real processes.
At a glance
- 5 days · Practitioner
- 8–10 days · Advanced with project
Who it's for
- Process owners & functional managers
- Quality, OpEx & CI teams
- Engineers, analysts, supervisors
- Transformation, PMO & strategy teams; future leaders
Learning objectives
- Map, analyse and redesign processes end-to- end
- Apply Lean and basic Six Sigma to reduce waste and variation
- Establish process KPIs and monitoring
- Standardise and sustain improvements and manage change
Detailed content
- Process vs operational vs business excellence; value creation
- SIPOC; silos vs end-to-end; core/support/management processes; ownership
- VOC; CTQs; value-added vs non-value-added
- Levels: SIPOC, process flow, swim-lane/BPMN; common mistakes; As-Is workshop
- 8 wastes (DOWNTIME); flow, pull, bottlenecks; standard work; waste walk
- Input/process/output measures; leading vs lagging; baselines
- Problem statements; 5 Whys, fishbone, Pareto; data vs opinion
- Simplify, eliminate, automate; To-Be design
- Variation & stability; DMAIC overview
- SOPs, work instructions, visual controls; control plans; process audits
- Resistance; engagement; leadership role
- PDCA; daily management; Kaizen; deployment roadmap
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Introduction & Process Thinking
- Customer Value
- Process Mapping
- Lean Foundations
- Measurement & Root Cause
- Improvement, Six Sigma & Control
- Change, Culture & Sustainability
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Catapult or paper-helicopter simulation run through all DMAIC phases
- Write a project charter and SIPOC for a real process from your workplace
- Analyse a real data set in Minitab/Excel: capability, hypothesis tests and regression
- Waste walk (gemba) using the 8-waste checklist
Tools and templates you keep
- Project charter and SIPOC templates
- DMAIC tollgate checklist
- Control plan and response plan template
- 8-waste observation sheet
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- ASQ Six Sigma Body of Knowledge
- IASSC Lean Six Sigma Body of Knowledge
- ISO 13053-1/-2 (Six Sigma quantitative methods)
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
Frequently asked questions
How long is Process Excellence?
The program runs 5 days; other formats: 8–10 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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- ERP Transformation Enabler Program (Process Owners)5 days
- Process Mining – Professional Course5 days
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- ABPMP CBPP – Business Process Professional (Exam Preparation)New
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.