Business Process Reengineering & Management
“Nobody is sure who owns each step.”
Map, redesign and govern processes with clear ownership, SOPs, RACI and SLAs.
We map how work really flows today, redesign it with the people who do it, and document it so it is done the same way every time — with owners, service levels and measures. We use BPM to keep processes improving after the project.
What this service covers
Signs you need this
- Hand-offs that lose time and information
- Unclear responsibilities
- Processes that differ by branch or shift
What you receive
- Current and future process maps
- Standard operating procedures
- RACI matrix and SLAs
- Process KPIs and owners
Outcomes to expect
- Clear ownership
- Faster turnaround
- Consistent execution
Our approach
- As-is mapping with the people doing the work
- To-be design and quick wins
- SOPs, RACI, SLAs and KPIs
- Roll-out, training and process governance
Frequently asked questions
Should we fix processes before buying an ERP?
Yes. Automating a broken process makes it fail faster. Redesigning processes first gives clear requirements and a better implementation.
Do you work with banks and service companies?
Yes. Banks, insurers and service companies are among our process reengineering clients.
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Share your goal and we will reply with a practical approach — a consulting proposal, an in-company program or the dates of our next public course.