Government & Institutional Excellence
Excellence awards, EFQM, performance and public services
Programs for public institutions: EFQM and national excellence awards, institutional performance measurement, public service delivery, government call centres, policy analysis and innovation in government.
Programs in this category
Every program has its own page with topics, duration and delivery options; all can be delivered in-company.
- EFQM Model 2025 – FundamentalsNew
- EFQM Assessor TrainingNew
- King Abdulaziz Quality Award – Preparation WorkshopNew
- Government Excellence Award Preparation (Gulf models)New
- Institutional Performance Measurement for GovernmentNew
- Public Service Delivery ExcellenceNew
- Government Call Centre ExcellenceNew
- Policy Analysis & Regulatory Impact AssessmentNew
- Strategic Planning for Public InstitutionsNew
- Innovation in GovernmentNew
Ways to take our training
In-company
At your site or online, with exercises built on your own processes and data.
Public programs
Open cohorts at our training center in Dokki, Giza, and online.
Online live
Instructor-led virtual sessions for teams across Egypt and the GCC.
Blended journeys
Training combined with coaching and on-the-job improvement projects.
Related consulting
Organizational & Government Excellence
EFQM, Baldrige, Shingo and government excellence awards in Egypt, the UAE and Saudi Arabia.
Read more “We have lots of reports but no clear picture of performance.”KPIs, Performance Management & Dashboards
Measures people can act on, and dashboards that drive decisions.
Read more “Our strategy is not reaching the front line.”Strategy Development & Deployment
From strategy on paper to priorities, owners and KPIs — Hoshin Kanri, X-Matrix, Balanced Scorecard and OKRs.
Read moreRelated fields
Development Sector & SME Competitiveness
M&E, donor projects, SMEs, export readiness and youth skills
See programs
Construction & Project Controls
Giga projects, planning, cost, claims and value engineering
See programs
Hospitality, Tourism & Service Sectors
Hotels, destinations, events, retail and patient experience
See programsTell us what you want to improve.
Share your goal and we will reply with a practical approach — a consulting proposal, an in-company program or the dates of our next public course.