Applied Total Quality Management (TQM) Diploma
A comprehensive, applied diploma for quality professionals. Six courses cover Lean Six Sigma improvement, statistical quality control, quality planning, management-system standards and excellence models, managing the quality function and project management, each linked to a workplace project or exam.
At a glance
- 30 days · 6 courses × 5 days
- 20 days · Fast-track (Fridays)
- 15 days · Intensive
Who it's for
- Quality & excellence professionals
- Managers and engineers in manufacturing and services
Learning objectives
- Raise awareness of modern quality management
- Lead improvement with Lean Six Sigma and Kaizen tools
- Apply SPC, process capability and control charts
- Plan quality for products and services
- Understand ISO 9001, ISO 14001 and excellence models
- Manage the quality function and improvement projects
Detailed content
- DMAIC overview
- Define: project charter
- Measure: SIPOC, Pareto, flow diagrams, data collection, 8 wastes, current-state VSM
- Analyze: fishbone, run chart, visual management
- Improve: scatter, histogram, push vs pull, SMED
- Control: control plan, visual control
- Software application
- Statistics & probability
- Statistical inference
- Control charts for variables & attributes
- Lot-by-lot acceptance sampling
- ANSI/ASQ Z1.4 attribute sampling plans
- Software application
- Establish project
- Identify customers
- Define customer needs
- Develop product/service
- Develop process
- Establish process controls
- ISO 9001 QMS
- ISO 14001 EMS
- Baldrige Excellence Framework & EFQM Model
- Basic quality concepts
- Company-wide quality assessment
- Process management
- Strategic quality management
- Organisation for quality & quality culture
- Supply chain quality
- Operations – manufacturing & service
- Inspection, test & measurement
- Marketing, field performance & customer service
- Quality information systems
- Initiation, planning, execution, closure
- PERT/CPM
Practice, tools and assessment
Hands-on practice
- Catapult or paper-helicopter simulation run through all DMAIC phases
- Write a project charter and SIPOC for a real process from your workplace
- Analyse a real data set in Minitab/Excel: capability, hypothesis tests and regression
- Waste walk (gemba) using the 8-waste checklist
Tools and templates you keep
- Project charter and SIPOC templates
- DMAIC tollgate checklist
- Control plan and response plan template
- 8-waste observation sheet
How learning is assessed
- Assignments for each course
- Final applied project presented to a panel
Built on these standards and bodies of knowledge
- ASQ Six Sigma Body of Knowledge
- IASSC Lean Six Sigma Body of Knowledge
- ISO 13053-1/-2 (Six Sigma quantitative methods)
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Quality Management · Expert
Frequently asked questions
How long is Applied Total Quality Management (TQM) Diploma?
The program runs 30 days; other formats: 20 days, 15 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Is there a healthcare version?
Yes — the TQM Diploma for Healthcare Professionals uses hospital examples and patient safety topics.
More programs in this field
- 7 Basic Quality Tools for Analysis & Problem Solving3 days
- Acceptance Sampling Using Minitab3 days
- APQP – Advanced Product Quality Planning & Control Plan2 days
- Automotive Quality Core Tools (APQP, FMEA, SPC, MSA, PPAP)5 days
- Cost Reduction through Quality Costs – Executive Level2 days
- Cost Reduction through Quality Costs – Managerial Level5 days
- Design of Experiments (DOE): Optimization & Response Surface Designs (Minitab)3 days
- Diploma in Total Quality Management & Quality Management Systems (1-year, project-based)1 year
- Diploma in Total Quality Management for Healthcare1 year
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.