Business Process Optimization using Lean & BPR
Optimise business processes by combining Lean, BPR and TQM. Participants map processes and value streams, analyse lead, cycle and waiting time, redesign processes, set KPIs and SLAs, write SOPs and plan automation; the 8-day format adds organisation design and rollout coaching.
At a glance
- 4 days
- 8 days · Full program
Who it's for
- Auditors
- Quality professionals
- Process owners & analysts
- Managers in service organisations
Learning objectives
- Map processes with SIPOC and value stream mapping
- Analyse lead time, cycle time and waiting time
- Identify risks, constraints and opportunities across the customer journey
- Redesign processes using BPR principles
- Set process metrics and SLAs
- Automate processes incl. Robotic Process
- Automation (RPA)
Detailed content
- 8 wastes & value stream
- Lean principles
- VOC & stakeholder analysis
- Process levels & process owners
- SIPOC & interface risks
- Exercise 1
- Framework for process-based management
- Customer journey: risks, constraints, opportunities
- Lead, cycle & waiting time
- Exercise 2
- Benchmarking
- Data collection & verification
- Pareto, histogram, fishbone, scatter
- Future-state VSM
- Exercise 3
- BPR principles: radical redesign, as-is vs to-be
- Redesign patterns (eliminate, simplify, integrate, automate)
- Assigning metrics & SLAs
- Using VSM for improvement
- Automating processes & RPA
- Layering VSM to cascade objectives
- Exercises 4–5
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Why Manage by Process
- Value Stream Mapping of Key Processes
- Analysing Processes
- Process Reengineering
- Metrics & Automation
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Walk the process and draw a current-state value stream map with real times
- Calculate lead time, process cycle efficiency and takt time
- Design the future-state map and a 90-day implementation plan
- Waste walk (gemba) using the 8-waste checklist
Tools and templates you keep
- VSM icon set and data-box template
- Takt/lead-time calculator (Excel)
- 8-waste observation sheet
- Kaizen event charter and newspaper (action list)
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Rother & Shook, Learning to See (Lean Enterprise Institute)
- Lean Enterprise Institute principles (Womack & Jones)
- Toyota Production System
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
Frequently asked questions
How long is Business Process Optimization using Lean & BPR?
The program runs 4 days; other formats: 8 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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