Knowledge center

Insights

Practical guides to Lean, Six Sigma, quality and management.

Lean Six Sigma Lean & Kaizen Quality management Leadership & change Digital & automation Certification & careers Strategy & performance Customer experience Sustainability & ESG

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Lean Six Sigma

What is DMAIC? The five phases of Six Sigma explained

DMAIC — Define, Measure, Analyze, Improve, Control — is the Six Sigma roadmap for solving process problems with data. Here is what happens in each phase and which tools to use.

Lean Six Sigma

SIPOC diagram: definition, example and how to build one

A SIPOC diagram maps Suppliers, Inputs, Process, Outputs and Customers on one page. Learn how to build one in under an hour.

Lean Six Sigma

Sigma levels explained: from DPMO to 6 sigma

What does a sigma level mean, how is it calculated from DPMO, and why does it matter for cost and customers?

5S workplace organization group work — Excellence Center training

Lean & Kaizen

5S methodology: how to implement Sort, Set in order, Shine, Standardize, Sustain

5S is the foundation of Lean workplace organization. A practical guide to each step, common mistakes and how to make 5S last.

In house training kaizen project presentation — Excellence Center training

Lean & Kaizen

Kaizen: how continuous improvement works in practice

Kaizen means change for the better. Learn the difference between daily Kaizen and Kaizen events, and how to build a continuous improvement culture.

Ti in house training 5S lecture — Excellence Center training

Lean & Kaizen

Poka-yoke: error proofing with practical examples

Poka-yoke designs processes so mistakes cannot happen or are caught immediately. Types, examples and how to apply it.

Lean workplace organization participant presentation — Excellence Center training

Lean & Kaizen

The five Lean principles and the eight wastes

Value, value stream, flow, pull and perfection — plus the eight wastes every team should learn to see.

Excellence Center OEE lecture — Excellence Center training

Lean & Kaizen

TPM and OEE explained: how to raise equipment effectiveness

Total Productive Maintenance and Overall Equipment Effectiveness in plain terms — the six big losses, the eight pillars and where to start.

Lean & Kaizen

Value stream mapping: a step-by-step guide

How to draw a current-state map, measure lead time against value-added time and design a better future state.

TQM course discussion — Excellence Center training

Quality management

The seven basic quality tools and when to use each

Check sheets, Pareto charts, fishbone diagrams, histograms, scatter diagrams, control charts and flowcharts — a practical guide.

Elaraby CQE MSA exam — Excellence Center training

Quality management

Quality assurance vs quality improvement: key differences

QA keeps performance at the agreed standard; QI raises the standard. Why organizations need both.

Elaraby CQE exam session — Excellence Center training

Quality management

The quality gurus: Deming, Juran, Crosby, Ishikawa, Taguchi and their lessons

A short guide to the thinkers who shaped modern quality management and what their ideas mean today.

Hall workshop group work — Excellence Center training

Quality management

ISO 9001 internal audits that add value: a practical guide

How to plan, run and report internal audits that improve the system instead of just ticking boxes.

Food safety GMP training workshop — Excellence Center training

Quality management

The seven principles of HACCP explained

A clear guide to hazard analysis and critical control points for food businesses.

Leadership & change

How to influence change at every level of the organization

Practical ways to win support from senior management, peers and front-line teams for improvement and change.

Ti in house training SIPOC whiteboard — Excellence Center training

Digital & automation

Robotic process automation (RPA): where it helps and where it doesn't

RPA can remove repetitive work, but only on the right processes. How to choose, prepare and govern automation.

Excellence Center training session laptops — Excellence Center training

Digital & automation

Generative AI for quality and improvement professionals

Practical, safe ways to use AI tools in quality, Lean Six Sigma and operations work.

Elaraby CQE exam u shape — Excellence Center training

Certification & careers

How to prepare for the ASQ CMQ/OE exam

A practical study plan for the Certified Manager of Quality / Organizational Excellence certification.

Lean Six Sigma green belt exam — Excellence Center training

Certification & careers

Which Lean Six Sigma belt is right for you?

White, Yellow, Green, Black and Master Black Belt compared — roles, depth and how to choose.

Corporate client training team photo — Excellence Center training

Strategy & performance

Hoshin Kanri and the X-Matrix: turning strategy into action

How strategy deployment links long-term goals, annual objectives, initiatives and KPIs on a single page.

Lean Six Sigma corporate card game team — Excellence Center training

Strategy & performance

How to design KPIs that drive action

A practical guide to choosing, defining and reviewing key performance indicators.

Hall workshop table discussion — Excellence Center training

Strategy & performance

Business continuity with ISO 22301: where to start

How a business impact analysis, continuity strategies and exercises keep critical services running.

Hotel hall training session wide — Excellence Center training

Customer experience

Mystery shopping: how it works and how to use the results

What a professional mystery shopping program includes, what to measure and how to turn scores into better service.

Oriental weavers sustainability team presentation — Excellence Center training

Sustainability & ESG

ESG reporting: GRI and ISSB in plain language

What the main sustainability reporting frameworks require and how to start your first ESG report.

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