Business Process Mapping
Become a confident process mapper. Participants learn process thinking, SIPOC and process levels, flowcharts and swim-lane maps, and use maps to write SOPs, prepare audits, set metrics and find improvement opportunities.
At a glance
- 2 days
Who it's for
- Process owners, managers, quality professionals, auditors, anyone writing SOPs
Learning objectives
- Become a confident process mapper
- Describe and communicate processes using maps
- Use mapping as a technique for process improvement, SOP writing and process audits
Detailed content
- What a process is: inputs, outputs, customers
- SIPOC
- Levels of process maps
- Flowcharts
- Swim-lane (cross-functional) maps
- Value-added vs non-value-added analysis
- Hand-offs, loops and delays
- Process metrics
- Writing SOPs from maps
- Audit trails
- Improvement-opportunities workshop
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Process thinking
- Mapping techniques
- Analysing maps
- Using maps
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Map an end-to-end process in swim lanes and find hand-off failures
- Design poka-yoke (error-proofing) devices for real defects
- Case studies from Egyptian and Gulf organizations
- Group exercises applied to participants' own work
Tools and templates you keep
- SIPOC, swim-lane and BPMN templates
- Poka-yoke idea sheet
- Course workbook and slide handouts
- Templates and checklists used in the exercises
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- BPMN 2.0 (OMG)
- ABPMP BPM CBOK
- Shingo, Zero Quality Control (poka-yoke)
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Operational Excellence & Lean Six Sigma · Practitioner
Frequently asked questions
How long is Business Process Mapping?
The program runs 2 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
More programs in this field
- Business Process Management & Process Mapping5 days
- Business Process Optimization using Lean & BPR4 days
- Continuous Improvement & Performance Management5 days
- ERP Transformation Champion Program (Top Management)2 days
- ERP Transformation Enabler Program (Process Owners)5 days
- Process Excellence5 days
- Process Mining – Professional Course5 days
- Process Optimization5 days
- ABPMP CBPP – Business Process Professional (Exam Preparation)New
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.