Continuous Improvement & Performance Management
Build a culture where improvement and performance management reinforce each other. Participants align CI with strategy, design KPIs, scorecards and dashboards, apply Lean and Six Sigma essentials, run Kaizen events and idea-management systems, and sustain gains through daily management and continuous performance conversations.
At a glance
- 5 days
Who it's for
- Managers and team leaders driving improvement; Lean/Six Sigma/CI practitioners;
- HR, quality and operations; project managers; executives
Learning objectives
- Apply Lean, Kaizen and Six Sigma to remove waste
- Design KPIs and dashboards that drive improvement
- Build idea-management and recognition systems
- Sustain gains through daily management and continuous performance conversations
Detailed content
- Kaizen, PDCA, DMAIC; CI governance & roles
- Balanced Scorecard, OKRs vs KPIs, lead vs lag;
- Hoshin Kanri
- SMART KPIs, targets & thresholds; KPI registers & scorecards
- Visualisation; variance analysis; RAG rules; workshop
- TIMWOOD; flow, pull, takt; 5S & standard work; visual management
- Y=f(x); VOC, CTQ, SIPOC; root cause; control plans
- Swim-lanes; VSM; bottlenecks; check sheets, Pareto, run/control charts
- Suggestion systems; prioritisation; feedback loops
- Scoping and running Kaizen events
- Intrinsic vs extrinsic motivation; recognition systems
- Cascading goals; performance contracts; continuous check-ins & PIPs
- Incentives pros/cons; tier meetings; leader standard work; linking gains to financials
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- CI Foundations & Strategy Alignment
- KPI Frameworks
- Lean & Six Sigma Essentials
- Mapping & Analysis
- Idea Management, Kaizen Events & Recognition
- Performance System & Sustaining Gains
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Catapult or paper-helicopter simulation run through all DMAIC phases
- Write a project charter and SIPOC for a real process from your workplace
- Analyse a real data set in Minitab/Excel: capability, hypothesis tests and regression
- Waste walk (gemba) using the 8-waste checklist
Tools and templates you keep
- Project charter and SIPOC templates
- DMAIC tollgate checklist
- Control plan and response plan template
- 8-waste observation sheet
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- ASQ Six Sigma Body of Knowledge
- IASSC Lean Six Sigma Body of Knowledge
- ISO 13053-1/-2 (Six Sigma quantitative methods)
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
Frequently asked questions
How long is Continuous Improvement & Performance Management?
The program runs 5 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.