Management, operations & business consulting
Practical consulting that builds your team's capability while it delivers measurable results.
What consulting services does The Excellence Center offer?
The Excellence Center offers 33 management, operational and business consulting services in four practice areas: operations, quality and safety; strategy, performance and governance; digital, data and AI; and people, customers and change — including mystery shopping and service audits. Engagements combine diagnosis, capability building and hands-on implementation with your own teams, and results are measured against a baseline.
Four practice areas
Operations, Quality & Safety
Make operations faster, leaner, safer and more reliable.
- Operational Excellence
- TPM, Maintenance & Reliability
- Quality & ISO Management Systems
- Food Safety & Quality
Strategy, Performance & Governance
Connect strategy to measurable results and sound governance.
- Strategy Development & Deployment
- Organizational & Government Excellence
- KPIs, Performance Management & Dashboards
- Business Plans & Feasibility Studies
Digital, Data & AI
Prepare processes, data and people for technology that pays off.
- Digital Transformation & ERP Readiness
- Process Automation & RPA
- Data Analytics & Business Intelligence
- AI Adoption & Governance
People, Customers & Change
Build the leaders, teams and customer experience that sustain performance.
- Mystery Shopping & Service Audits
- Leadership Development & Coaching
- Change Management
- HR & Organization Design
Operations, Quality & Safety
Make operations faster, leaner, safer and more reliable.
Operational Excellence: Lean, Lean Six Sigma & Kaizen
Cut waste, defects and delays with Lean, Six Sigma, Kaizen and TOC — delivered with your own teams.
Read more “Breakdowns and stoppages keep hitting our output.”TPM, Maintenance & Reliability
Raise equipment availability and OEE with Total Productive Maintenance.
Read more “We need a management system that passes the audit and actually helps.”Quality & ISO Management Systems
ISO 9001, 14001, 45001, 22000, 27001, 22301 and integrated systems — built to work, ready for certification.
Read more “We must pass food safety audits and meet our customers' requirements.”Food Safety & Quality
HACCP, ISO 22000, FSSC 22000, BRCGS, IFS and supplier audits for food producers, hotels and retailers.
Read more “Our plant layout and capacity hold us back.”Industrial Engineering & Factory Design
Layout, capacity planning, line balancing and time and motion studies.
Read more “Stock is high but service is still late.”Supply Chain & Procurement Excellence
Planning, S&OP, inventory, procurement, warehousing and supply chain resilience.
Read more “We must improve our safety performance.”Health, Safety & Process Safety
ISO 45001, safety leadership, HAZOP and process safety management.
Read more “Nobody is sure who owns each step.”Business Process Reengineering & Management
Map, redesign and govern processes with clear ownership, SOPs, RACI and SLAs.
Read more “Our suppliers keep causing quality and delivery problems.”Supplier Development & Second-Party Audits
Audit, score and develop suppliers against your quality, food safety and delivery requirements.
Read more “We want to digitize the plant but don't know where to start.”Smart Factory & Industry 4.0 New
Digital lean, connected equipment, real-time OEE and data-driven operations.
Read more “Our energy bill keeps rising.”Energy Management (ISO 50001) New
Reduce energy cost and emissions with an energy management system.
Read moreStrategy, Performance & Governance
Connect strategy to measurable results and sound governance.
Strategy Development & Deployment
From strategy on paper to priorities, owners and KPIs — Hoshin Kanri, X-Matrix, Balanced Scorecard and OKRs.
Read more “We want to know how mature we really are — and get better.”Organizational & Government Excellence
EFQM, Baldrige, Shingo and government excellence awards in Egypt, the UAE and Saudi Arabia.
Read more “We have lots of reports but no clear picture of performance.”KPIs, Performance Management & Dashboards
Measures people can act on, and dashboards that drive decisions.
Read more “We need to know if this project is worth the investment.”Business Plans & Feasibility Studies
Market, technical and financial feasibility for new projects, products and expansions.
Read more “We make decisions without real customer data.”Market Research & Customer Insight
Surveys, interviews, focus groups and competitor analysis that turn customer data into decisions.
Read more “We aren't ready for disruption.”Risk Management & Business Continuity
Enterprise risk management (ISO 31000) and business continuity (ISO 22301).
Read more “Decisions get stuck and controls are unclear.”Corporate Governance, Internal Control & Compliance New
Board effectiveness, policies, delegation of authority, internal control and audit readiness.
Read more “We have a sustainability strategy on paper only.”ESG, Sustainability & Green Cities
Sustainability strategy, ESG reporting, carbon footprint and green city capability building.
Read moreDigital, Data & AI
Prepare processes, data and people for technology that pays off.
Digital Transformation & ERP Readiness
Process requirements, business analysis and readiness before you buy and implement systems.
Read more “Our people spend hours on repetitive, manual work.”Process Automation & RPA
Find, design and govern automation — RPA, workflow and low-code — on processes that are ready.
Read more “We have data but can't use it to decide.”Data Analytics & Business Intelligence New
Data foundations, dashboards and analytics that answer real business questions.
Read more “Everyone talks about AI — we need a practical plan.”AI Adoption & Governance New
Practical AI strategy, use-case selection, responsible-AI governance and workforce readiness.
Read more “Customers ask us to prove our information is secure.”Information Security & IT Service Management
ISO/IEC 27001 and ISO/IEC 20000-1 readiness, with practical security and service processes.
Read morePeople, Customers & Change
Build the leaders, teams and customer experience that sustain performance.
Mystery Shopping & Service Audits
Trained shoppers measure the real customer experience in branches, call centers and digital channels — with evidence and weekly reports.
Read more “Our managers need to lead people, not just tasks.”Leadership Development & Coaching
Supervisory, management and senior leadership programs built around real challenges.
Read more “Our changes stall because people don't adopt them.”Change Management
Help people adopt new processes, systems and structures — and keep them.
Read more “Roles overlap and good people leave.”HR & Organization Design
Organization structures, job descriptions, performance management, compensation and recruitment.
Read more “Customers complain about our service.”Customer Experience & Service Excellence
Service standards, contact-center performance, journey mapping and front-line training.
Read more “Our training budget doesn't translate into performance.”Corporate Academies & Learning Design New
Training needs analysis, learning paths, internal trainers and academy set-up that build capability at scale.
Read more “Our projects run late and over budget.”Project Management, PMO & Agile New
PMO set-up, project governance, agile ways of working and project mentoring.
Read more “We need new ideas that actually reach the market.”Innovation & Design Thinking New
Structured innovation systems, design thinking and new product development.
Read more “We don't know what our products and problems really cost.”Cost Management & Finance for Operations New
Cost of quality, product costing, budgeting and finance skills for non-financial managers.
Read moreSpecific consulting offers
Focused engagements with a clear scope, each linked to the training that builds your team's capability.
Lean Six Sigma Deployment Program
Wave-based belt training with live projects, tollgate reviews and finance-validated savings, so the organisation builds its own improvement capability.
Read moreOperational ExcellenceLean Assessment & Improvement Roadmap
An on-site diagnostic of waste, flow and performance that ends with a prioritised 12-month improvement roadmap.
Read moreOperational Excellence5S & Visual Management Implementation
Pilot areas, standards, audits and coaching that make 5S and visual management stick.
Read moreOperational ExcellenceKaizen Events Programme
Facilitated rapid-improvement events that solve focused problems in days, with measured results.
Read moreCost Management & Finance for OperationsCost Reduction & Savings Validation Programme
Cost-of-poor-quality analysis, prioritised savings opportunities and results validated with your finance team.
Read moreQuality & ISO Management SystemsISO Certification Readiness
Gap analysis, documentation, training, internal audit and pre-certification review for ISO 9001, 14001, 45001, 22000, 27001, 50001, 17025 or 13485. Certification audits are carried out by independent certification bodies.
Read moreQuality & ISO Management SystemsIntegrated Management System Design
One combined quality, environment and safety system that meets several ISO standards with less duplication.
Read moreQuality & ISO Management SystemsOutsourced Internal Audits
Independent internal audits of your ISO management systems on a yearly plan, with clear findings and follow-up.
Read moreFood Safety & QualityGMP Readiness & Mock Inspections
GMP gap assessments and realistic mock regulatory inspections that prepare pharmaceutical sites for the real thing.
Read moreFood Safety & QualityHACCP / FSSC 22000 Implementation
Hazard analysis, prerequisite programmes, HACCP plans and readiness for FSSC 22000 or ISO 22000 certification.
Read moreFood Safety & QualityHalal Assurance System Readiness
Design of a halal assurance system for manufacturers supplying Gulf and Asian markets.
Read moreQuality & ISO Management SystemsExport Readiness & AfCFTA Certification Support
The standards, certifications and documentation companies need to export, including AfCFTA rules of origin.
Read moreHealth, Safety & Process SafetySafety Culture Assessment & Behaviour-Based Safety
A safety culture survey, leadership workshops and a behaviour-based safety programme that lowers incidents.
Read moreHealth, Safety & Process SafetyProcess Safety Management Implementation & HAZOP Facilitation
Implementation of PSM elements and facilitation of HAZOP and other risk studies.
Read moreTPM, Maintenance & ReliabilityTPM Implementation
Autonomous and planned maintenance, focused improvement and OEE tracking to cut breakdowns and losses.
Read moreTPM, Maintenance & ReliabilityMaintenance Strategy & Reliability-Centred Maintenance
Criticality analysis, RCM studies and maintenance plans that put effort where it matters.
Read moreTPM, Maintenance & ReliabilityAsset Management (ISO 55001) Readiness
An asset management system and strategic asset management plan aligned with ISO 55001.
Read moreSupply Chain & Procurement ExcellenceSales & Operations Planning (S&OP) Implementation
A monthly S&OP cycle that balances demand, supply and capacity and gives leaders one plan.
Read moreSupply Chain & Procurement ExcellenceInventory Optimisation & Warehouse Design
Stock policies, warehouse layout and processes that free cash and speed up flow.
Read moreSupply Chain & Procurement ExcellenceProcurement Transformation & Strategic Sourcing
Category strategies, sourcing events and contract management that cut total cost.
Read moreSupplier Development & Second-Party AuditsLocal Content & Supplier Development
Supplier capability programmes aligned with local-content targets, including assessments and development plans.
Read moreProject Management, PMO & AgileWorkface Planning & Advanced Work Packaging Implementation
AWP and WFP processes, roles, procedures and a pilot on your EPC or construction project.
Read moreQuality & ISO Management SystemsConstruction QA/QC System Set-up
Project quality plans, inspection and test plans and non-conformance control for construction projects.
Read moreOrganizational & Government ExcellenceGovernment Excellence Award Readiness
Self-assessment, improvement plans and submission support for EFQM, the King Abdulaziz Quality Award and Gulf government excellence awards.
Read moreKPIs, Performance Management & DashboardsInstitutional Performance Measurement for Government
KPI frameworks, targets and dashboards that let public entities track and report performance.
Read moreCustomer Experience & Service ExcellenceGovernment Service Centre & Call Centre Development
Service standards, staff development tracks and quality monitoring for government service and contact centres.
Read moreCustomer Experience & Service ExcellenceCustomer Journey Mapping & Service Redesign
Journey maps, pain points and redesigned services built with real customer data.
Read moreCustomer Experience & Service ExcellenceContact Centre Performance & COPC Readiness
Contact-centre KPIs, quality monitoring and readiness for COPC-aligned practice.
Read moreHR & Organization DesignCompetency Frameworks, Job Evaluation & Grading
Competency models, job evaluation and grade structures that support fair pay and clear careers.
Read moreHR & Organization DesignPerformance Management System Design
Goals, appraisal process and calibration that make performance reviews fair and useful.
Read moreHR & Organization DesignWorkforce Planning & Saudisation
Workforce plans aligned with Nitaqat targets while protecting capability.
Read moreCorporate Academies & Learning DesignTraining Needs Analysis & Learning Strategy
Company-wide needs analysis, learning plans and ROI tracking.
Read moreHR & Organization DesignOrganisational Restructuring
Structure, roles and responsibilities designed around strategy and processes.
Read moreCost Management & Finance for OperationsActivity-Based Costing Implementation
Product and service costing that shows true profitability and supports pricing decisions.
Read moreCorporate Governance, Internal Control & ComplianceFraud Risk Assessment & AML Programme Review
Independent reviews of fraud risks and anti-money-laundering controls with practical recommendations.
Read moreData Analytics & Business IntelligenceProcess Mining & Process Analytics
Process discovery from your system data to find bottlenecks, rework and compliance gaps.
Read moreESG, Sustainability & Green CitiesESG Reporting (GRI / ISSB) & Carbon Footprint
Materiality assessment, ESG reports and greenhouse-gas inventories that meet buyer, investor and regulator expectations.
Read moreStrategy Development & DeploymentMonitoring & Evaluation Frameworks for Donor Projects
Results frameworks, indicators and reporting systems for donor-funded projects.
Read moreCorporate Academies & Learning DesignCapacity-Building Programme Design for Development Partners
Training-of-trainers and capacity-building programmes for donors, governments and their partners.
Read moreOperational ExcellenceSME Productivity & Competitiveness Programmes
Group programmes for chambers and donors combining Lean, quality and export readiness with on-site coaching.
Read moreMystery Shopping & Service AuditsHospitality & Tourism Service Quality Programme
Service standards, staff training and mystery shopping for hotels and destinations.
Read moreQuality & ISO Management SystemsHealthcare Quality & Accreditation Readiness
Quality systems, patient safety and readiness for healthcare accreditation.
Read moreBusiness Process Reengineering & ManagementBusiness Process Mapping & SOP Documentation
Process maps, SOPs, RACI matrices and service levels that make work clear and auditable.
Read moreEvery engagement follows the same five steps, so results are measured and kept.
- AssessWe study your processes, data and goals with your team and agree where the losses are.
- Develop capabilityYour people learn the methods on their own work, in Arabic with English terminology.
- ImplementImprovement projects run with coaching until the changes work in daily operations.
- MeasureResults are tracked against the baseline in operational and financial terms.
- SustainControls, standards and internal owners keep the gains after we step back.
Tell us what you want to improve.
Share your goal and we will reply with a practical approach — a consulting proposal, an in-company program or the dates of our next public course.