Business Process Management & Process Mapping
Manage the organisation by process. Participants map processes with SIPOC, swim-lanes and BPMN 2.0, use maps in SOPs and audits, set process KPIs and SLAs, monitor performance with SPC and redesign processes to remove waste.
At a glance
- 5 days
Who it's for
- Auditors
- Quality professionals
- Process owners & process analysts
- Managers responsible for SOPs and processes
Learning objectives
- Map processes confidently (SIPOC, swim-lane, BPMN 2.0)
- Use process maps in SOPs, audits and risk identification
- Set process KPIs and service level agreements
- Monitor performance with SPC
- Find and remove waste and non-value-added steps
- Use process maps for problem solving and continual improvement
Detailed content
- Process levels & process ownership
- Exercise 1 – first steps
- SIPOC and interface risk
- Swim-lane & BPMN 2.0 notation
- Exercise 2 – mapping a key process
- Processes and business systems
- Using process maps in audits
- Exercise 3 – process map as audit checklist
- How good is the process?
- Selecting metrics; value stream mapping
- Exercise 4 – setting & monitoring KPIs & SLAs
- SPC & links to Six Sigma
- Pareto, histogram, data collection, fishbone
- Exercise 5 – problem solving with process maps
- Layering maps to cascade objectives & metrics
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Why Manage by Process
- Mapping Key Processes
- Process-Based Management Framework
- Assessing Processes & Setting Metrics
- Process Maps for Improvement
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Solve a real problem with 8D or A3 from containment to verification
- Fishbone and 5-Why workshop with evidence checks
- Map an end-to-end process in swim lanes and find hand-off failures
- Design poka-yoke (error-proofing) devices for real defects
Tools and templates you keep
- 8D report and A3 templates
- Root-cause verification checklist
- SIPOC, swim-lane and BPMN templates
- Poka-yoke idea sheet
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Ford 8D / VDA problem-solving guidance
- ASQ Quality Improvement tools
- BPMN 2.0 (OMG)
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Operational Excellence & Lean Six Sigma · Practitioner
Frequently asked questions
How long is Business Process Management & Process Mapping?
The program runs 5 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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- ERP Transformation Enabler Program (Process Owners)5 days
- Process Excellence5 days
- Process Mining – Professional Course5 days
- Process Optimization5 days
- ABPMP CBPP – Business Process Professional (Exam Preparation)New
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.