Communication Skills
Communicate clearly, confidently and persuasively. Participants explore the communication model and its barriers, active listening, non-verbal messages and tone, communication styles, handling conflict and objections and delivering messages with impact.
At a glance
- 1 day · Essentials
- 2 days · Full workshop
Who it's for
- Leaders
- Team members
- Anyone who wants to communicate more clearly and confidently
Learning objectives
- Recognise your strengths and weaknesses as a communicator
- Use the communication model and overcome barriers
- Listen actively and handle confrontation
- Use body language, tone and non-verbal cues
- Deliver a message with a five-step process
- Choose between one-way and two-way communication
Detailed content
- Self-assessment of communication patterns
- The communication model
- Learning-style assessment
- Body language
- How you say it
- First impressions
- The Platinum Rule: treat others the way they want to be treated
- Barriers to listening
- Listening when angry
- Creating an open environment
- Probing questions
- Methods of communication
- Personality-type barriers
- Overcoming barriers
- Purpose of non-verbal communication
- Tone of voice
- Vocal cues for emphasis
- Delivery style
- Five strategic steps
- One-way vs two-way communication
- Group demonstrations
- Building a communication network
- Defining the purpose of communication
- Personal 'must / should / like to do' criteria
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Communication Process
- Communication Impact
- Effective Listening
- Methods & Barriers
- Non-Verbal Messages
- Effective Delivery
- Planning for the Future
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Practice sessions with peer and trainer feedback
- Recorded presentation or role play with improvement plan
- Personal assessment (e.g. style, EQ or time log) and action plan
- Case studies from Egyptian and Gulf organizations
Tools and templates you keep
- Self-assessment questionnaires
- Personal action-plan template
- Checklists and job aids for daily use
- Course workbook and slide handouts
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Kirkpatrick evaluation model (train-the-trainer)
- Goleman emotional-intelligence model
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Customer Experience & Sales · Foundation
Frequently asked questions
How long is Communication Skills?
The program runs 1 day; other formats: 2 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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- Business Ethics1 day
- Communication Skills for Hospital Staff2 days
- Conflict Resolution & Management1 day
- Creativity & Facilitation for Lean Leaders2 days
- Dealing with Difficult People1 day
- Effective Presentation Skills2 days
- Executive Secretary / Executive Assistant Program5 days
- High or Low Influence: How to Broaden Your Circle2 days
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.