Conflict Resolution & Management
Handle workplace conflict calmly and constructively. Participants learn the common causes and early signs of conflict, choose the right conflict-handling style, find peaceful solutions and keep relationships working afterwards.
At a glance
- 1 day
Who it's for
- Managers
- Team leaders
- Anyone who wants standard methods for handling conflict
Learning objectives
- Understand common causes of conflict
- Recognise danger signs early
- Choose the right conflict-handling style
- Find peaceful solutions to difficult situations
- Keep relationships working after the conflict
Detailed content
- Causes and types of conflict
- Thomas-Kilmann modes
- Impact factors and stress behaviours
- Resolution steps and communication
- Workplace cases and role plays
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Understanding conflict
- Conflict styles
- Dealing with conflict
- Practice
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Practice sessions with peer and trainer feedback
- Recorded presentation or role play with improvement plan
- Personal assessment (e.g. style, EQ or time log) and action plan
- Case studies from Egyptian and Gulf organizations
Tools and templates you keep
- Self-assessment questionnaires
- Personal action-plan template
- Checklists and job aids for daily use
- Course workbook and slide handouts
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Kirkpatrick evaluation model (train-the-trainer)
- Goleman emotional-intelligence model
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Leadership & Management · Practitioner
Frequently asked questions
How long is Conflict Resolution & Management?
The program runs 1 day. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.