Dealing with Difficult People
Work effectively with difficult people. Participants learn to keep control of difficult conversations, set boundaries, cope with aggressive or negative behaviour, respond assertively to bullying and protect their own wellbeing.
At a glance
- 1 day
Who it's for
- Employees and managers at all levels
Learning objectives
- Keep control in conversations with difficult people
- Protect working relationships from negativity
- Build healthy dynamics
- Reduce stress caused by others' behaviour
- Respond assertively
Detailed content
- Reducing stress on the job
- Establishing boundaries
- Effective collaboration
- Basic conflict resolution
- Reading body language
- Aggressive behaviour
- Constant critics & power-seekers
- Low performers & negative colleagues
- Office gossip
- Gender differences at work
- Handling bias & prejudice
- Responding to workplace bullying (incl. from a manager)
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Foundations
- Difficult Behaviours
- Respect & Fairness
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Practice conversations with structured feedback
- Prepare a real plan (mentoring agreement or PR plan)
- Case studies from Egyptian and Gulf organizations
- Group exercises applied to participants' own work
Tools and templates you keep
- Mentoring agreement / media-plan template
- Course workbook and slide handouts
- Templates and checklists used in the exercises
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- EMCC mentoring competence framework
- CIPR / PRSA codes of practice
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Dealing with Difficult People?
The program runs 1 day. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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- Conflict Resolution & Management1 day
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- Effective Presentation Skills2 days
- Executive Secretary / Executive Assistant Program5 days
- High or Low Influence: How to Broaden Your Circle2 days
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.