Communication Skills for Hospital Staff
Communication skills designed for healthcare settings. Doctors, nurses and support staff learn to communicate with patients and families, overcome barriers, use verbal and non-verbal skills, listen and question well and apply emotional intelligence.
At a glance
- 2 days
Who it's for
- Doctors, nurses, front-desk and hospital support staff
Learning objectives
- Overcome communication barriers with patients and colleagues
- Use verbal, non-verbal and para-verbal skills
- Listen actively and ask good questions; use 'I' messages
- Apply emotional intelligence in patient interactions
Detailed content
- Communicating with patients and families
- Barriers to communication
- Tone, body language and words
- Listening and questioning
- Mastering conversation
- The STAR method
- Empathy with patients
- Handling difficult situations
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Communication in healthcare
- Verbal and non-verbal skills
- Conversations
- Emotional intelligence
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Patient-flow mapping and waiting-time analysis
- Accreditation tracer exercise
- Incident and near-miss review (RCA)
- Practice sessions with peer and trainer feedback
Tools and templates you keep
- Tracer and audit tools
- Healthcare KPI dashboard
- Self-assessment questionnaires
- Personal action-plan template
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- JCI Accreditation Standards (8th ed.)
- GAHAR standards (Egypt)
- IHI Model for Improvement
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Healthcare Quality · Foundation
Frequently asked questions
How long is Communication Skills for Hospital Staff?
The program runs 2 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.