Anger Management
Understand and manage anger at work. Participants learn the psychology of anger and its triggers, spot warning signs, use self-control and relaxation techniques, communicate assertively and build a personal anger-management plan.
At a glance
- 2 days
Who it's for
- Employees wanting better emotional control
- Managers & team leaders
- Customer service staff handling difficult situations
Learning objectives
- Understand anger psychology and triggers
- Spot warning signs and prevent escalation
- Use self-control and relaxation techniques
- Communicate assertively
- Apply stress management and conflict resolution
Detailed content
- Myths vs facts
- Psychological & physiological aspects
- Passive, aggressive & assertive anger
- Impact on health, relationships & work
- Personal triggers
- Physical & emotional signs
- Role of past experiences
- Self-awareness & emotional regulation
- Breathing & relaxation
- Cognitive restructuring
- Mindfulness
- Aggressive vs passive vs assertive
- Active listening & empathy
- 'I' statements
- Stress–anger link
- Stress reduction
- De-escalation strategies
- Personal toolkit
- Long-term goals
- Role-plays
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Understanding Anger
- Triggers & Warning Signs
- Controlling Anger
- Effective Communication
- Stress & Conflict
- Personal Anger Management Plan
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Practice sessions with peer and trainer feedback
- Recorded presentation or role play with improvement plan
- Personal assessment (e.g. style, EQ or time log) and action plan
- Case studies from Egyptian and Gulf organizations
Tools and templates you keep
- Self-assessment questionnaires
- Personal action-plan template
- Checklists and job aids for daily use
- Course workbook and slide handouts
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Kirkpatrick evaluation model (train-the-trainer)
- Goleman emotional-intelligence model
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Anger Management?
The program runs 2 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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- Communication Skills for Hospital Staff2 days
- Conflict Resolution & Management1 day
- Creativity & Facilitation for Lean Leaders2 days
- Dealing with Difficult People1 day
- Effective Presentation Skills2 days
- Executive Secretary / Executive Assistant Program5 days
- High or Low Influence: How to Broaden Your Circle2 days
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.