Executive Secretary / Executive Assistant Program
Develop executive secretaries and assistants into trusted partners for senior management. The programme covers professional communication, executive calendar and priority management, meetings and board support, documents and confidentiality, protocol, digital tools and personal effectiveness.
At a glance
- 5 days
Who it's for
- Executive secretaries & assistants
- Senior secretaries & office managers
- Administrative professionals supporting senior leaders
- High-potential administrative staff
Learning objectives
- Support executives with professionalism and confidence
- Manage calendars, priorities and communications
- Handle confidential information ethically and securely
- Organize meetings, reports and office workflows
Detailed content
- Evolution of the role; assistant vs executive partner
- Executive presence; ethics, confidentiality, trust
- Verbal & written standards; email etiquette
- Telephone & virtual communication; personalities & cultures; difficult conversations
- Calendars; urgent vs important; appointments, travel, deadlines; interruptions
- Agendas & meeting packs; minute-taking & action tracking; board meetings & VIP visits
- Formatting & filing; digital filing & version control; confidentiality; reporting support
- Workflow management; task tracking & follow-up; multiple priorities
- Corporate protocol; VIPs & partners; international etiquette; professional appearance
- Anticipating needs; problem-solving; crisis handling; stress & resilience
- Outlook, Word, Excel, PowerPoint; Teams/Zoom; cybersecurity awareness
- Credibility & trust; work-life balance; career paths; development plan
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- The Executive Secretary Role
- Professional Communication
- Executive Time & Priority Management
- Meetings & Events
- Documents & Information
- Office Workflow & Coordination
- Business Etiquette & Protocol
- Proactive Support & Digital Skills
- Personal Effectiveness
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Practice sessions with peer and trainer feedback
- Recorded presentation or role play with improvement plan
- Personal assessment (e.g. style, EQ or time log) and action plan
- Facilitate a real meeting or workshop segment with feedback
Tools and templates you keep
- Self-assessment questionnaires
- Personal action-plan template
- Checklists and job aids for daily use
- Agenda, minutes and action-log templates
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Kirkpatrick evaluation model (train-the-trainer)
- Goleman emotional-intelligence model
- IAF Core Facilitator Competencies
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Executive Secretary / Executive Assistant Program?
The program runs 5 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.