Professional E-mail Writing
Write e-mails that get read and answered. Participants learn when to use e-mail, who to copy, clear subject lines, active voice, readable formatting, common mistakes and how to recover when an e-mail misfires.
At a glance
- 1 day
Who it's for
- Teams that rely on e-mail
- Managers of teams that communicate by e-mail
- Anyone whose e-mails get no response or are too vague
Learning objectives
- Know when e-mail is (and is not) appropriate
- Decide who should receive copies
- Write clear subject lines and use the active voice
- Avoid common business-writing mistakes
- Format e-mails for easy reading
- Recover when e-mails misfire
- Build a personal action plan
Detailed content
- Purpose and audience
- Etiquette
- To, CC and BCC
- Subject lines
- Structure and layout
- Tone
- Common errors
- Plan, draft and edit
- Proofreading and troubleshooting
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Writing with purpose
- E-mail in the workplace
- Mechanics
- Grammar and punctuation
- Process
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Practice sessions with peer and trainer feedback
- Recorded presentation or role play with improvement plan
- Personal assessment (e.g. style, EQ or time log) and action plan
- Case studies from Egyptian and Gulf organizations
Tools and templates you keep
- Self-assessment questionnaires
- Personal action-plan template
- Checklists and job aids for daily use
- Course workbook and slide handouts
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Kirkpatrick evaluation model (train-the-trainer)
- Goleman emotional-intelligence model
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Professional E-mail Writing?
The program runs 1 day. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.