Problem Solving, Systems Thinking, Creativity & Facilitation
A three-day programme for those who lead problem-solving and workshops: structured problem solving and critical thinking, systems thinking with causal loops and leverage points, creativity techniques and practical facilitation skills.
At a glance
- 3 days
Who it's for
- Managers, team leaders and professionals who lead problem-solving or workshops
Learning objectives
- Apply a structured problem-solving process and critical thinking
- Use creativity techniques and decision models (decision matrix, Six Thinking Hats)
- Solve problems in teams
- Think in systems: feedback loops, causal loops, archetypes, leverage points
- Facilitate meetings and workshops effectively
Detailed content
- Problem-solving process (6 steps)
- Critical thinking: biases, assumptions, probing questions
- Creativity: brainstorming, mind mapping, divergent thinking
- Communication & collaboration
- Decision models: rational model, pros/cons, decision matrix, Six Thinking Hats
- Team problem solving
- Case studies
- Systems & their characteristics
- Feedback loops, emergence, boundaries
- Causal-loop & stock-and-flow diagrams
- Archetypes: limits to growth, shifting the burden, tragedy of the commons
- Leverage points
- Systems thinking in decisions & organisations
- Creativity: reverse brainstorming, SCAMPER, overcoming blocks
- Role & skills of a facilitator
- Ground rules & safe space
- Managing group dynamics & consensus
- Visual & online facilitation tools
- Facilitating meetings & workshops; role plays
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Problem Solving
- Systems Thinking
- Creativity & Facilitation
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Solve a real problem with 8D or A3 from containment to verification
- Fishbone and 5-Why workshop with evidence checks
- Aspects-and-impacts register for a real site
- Compliance-obligations review exercise
Tools and templates you keep
- 8D report and A3 templates
- Root-cause verification checklist
- Aspects/impacts significance matrix
- Legal register template
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Ford 8D / VDA problem-solving guidance
- ASQ Quality Improvement tools
- ISO 14001:2015
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Problem Solving, Systems Thinking, Creativity & Facilitation?
The program runs 3 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.