Problem Solving & Decision Making
Make sound decisions and solve problems systematically. Participants learn how thinking works, the traps in decision making, a structured problem-solving process, creative techniques such as Six Thinking Hats and how to implement decisions and manage resistance.
At a glance
- 1 day
- 2 days · With creative techniques
Who it's for
- Supervisors, managers & professionals
Learning objectives
- Follow a structured decision-making process
- Apply problem-solving steps and root cause analysis
- Use creative and analytical tools
- Understand factors that affect decisions
- Implement decisions and manage resistance
Detailed content
- Decision-making process
- Anatomy of a decision
- Factors affecting decisions
- Fifteen rules for decision making
- Problem-solving steps & tools
- Problem analysis; root cause analysis
- Tools to improve creativity
- Tools to improve analysis
- Team formation & managing resistance
- Implementing the decision
- Workshop
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Decisions
- Problem Solving
- Creative & Analytical Processes
- Implementation
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Solve a real problem with 8D or A3 from containment to verification
- Fishbone and 5-Why workshop with evidence checks
- Leadership-style self-assessment and 360° reflection
- Role plays: feedback, delegation and difficult conversations
Tools and templates you keep
- 8D report and A3 templates
- Root-cause verification checklist
- Feedback (SBI) and coaching (GROW) guides
- Delegation matrix and team charter
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Ford 8D / VDA problem-solving guidance
- ASQ Quality Improvement tools
- Situational Leadership; Kotter's 8-step change model
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Problem Solving & Decision Making?
The program runs 1 day; other formats: 2 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.