Problem Solving & Critical Thinking
Tackle problems and decisions with clear thinking. Participants define problems, distinguish problems from decisions, use logical and creative approaches, brainstorming and urgent-important prioritisation, and turn creativity into practical solutions with an action plan.
At a glance
- 1 day
- 4 days · Extended with applications
Who it's for
- Employees, supervisors and managers who solve problems and make decisions
Learning objectives
- Make better decisions through critical thinking and creative problem solving
- Develop personal creativity
- Choose the best decision for the situation
- Apply processes to assess work issues
- Turn creativity into practical business solutions
Detailed content
- What the problem is
- Types of problems
- Problem or decision
- Critical thinking
- Creativity vs innovation
- Brainstorming
- Eisenhower matrix
- Logical problem-solving methods
- Personal action plan
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Defining the problem
- Thinking approaches
- Tools
- Action plan
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Solve a real problem with 8D or A3 from containment to verification
- Fishbone and 5-Why workshop with evidence checks
- Practice sessions with peer and trainer feedback
- Recorded presentation or role play with improvement plan
Tools and templates you keep
- 8D report and A3 templates
- Root-cause verification checklist
- Self-assessment questionnaires
- Personal action-plan template
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Ford 8D / VDA problem-solving guidance
- ASQ Quality Improvement tools
- Kirkpatrick evaluation model (train-the-trainer)
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Problem Solving & Critical Thinking?
The program runs 1 day; other formats: 4 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
More programs in this field
- Anger Management2 days
- Business Ethics1 day
- Communication Skills1 day
- Communication Skills for Hospital Staff2 days
- Conflict Resolution & Management1 day
- Creativity & Facilitation for Lean Leaders2 days
- Dealing with Difficult People1 day
- Effective Presentation Skills2 days
- Executive Secretary / Executive Assistant Program5 days
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.