Principles of Problem Solving
Learn the principles that all good problem solvers use. Participants explore wicked problems and systems thinking, creativity research, problem definition and solution-generation tools, decision-making biases and evaluation methods, with a case study; a visual problem-solving add-on is available.
At a glance
- 1 day
- 2 days · With visual problem solving
Who it's for
- Engineers, scientists and managers who need to frame problems and choose a course of action
Learning objectives
- Understand 'wicked' problems and how tools tame them
- Apply systems thinking
- Foster personal and group creativity
- Recognise decision-making biases
- Use a formal problem-solving method
Detailed content
- Systems thinking
- Creativity research
- Problem-solving methods
- Problem definition tools
- Solution generation tools
- Decision-making and evaluation tools
- Problem-solving case
- Visual problem-solving add-on
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Wicked problems
- Creativity
- Defining and generating
- Deciding
- Case study
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Solve a real problem with 8D or A3 from containment to verification
- Fishbone and 5-Why workshop with evidence checks
- Aspects-and-impacts register for a real site
- Compliance-obligations review exercise
Tools and templates you keep
- 8D report and A3 templates
- Root-cause verification checklist
- Aspects/impacts significance matrix
- Legal register template
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Ford 8D / VDA problem-solving guidance
- ASQ Quality Improvement tools
- ISO 14001:2015
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Principles of Problem Solving?
The program runs 1 day; other formats: 2 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.