Diploma in Total Quality Management for Healthcare
A one-year diploma tailored to healthcare. It combines Six Sigma, healthcare data and SPC, service quality planning, ISO, JCI and GAHAR standards, organisational performance improvement and people management, with a weekly implementation project, and covers a large part of the CPHQ body of knowledge.
At a glance
- 1 year · 6 courses + weekly project
Who it's for
- Doctors, nurses, pharmacists, clinical specialists, hospital managers and administrators
Learning objectives
- Implement evidence-based quality and patient safety
- Apply ISO 9001, ISO 14001, JCI and GAHAR standards
- Prepare ~70% of the CPHQ body of knowledge
Detailed content
- Improvement
- DMAIC
- CQI journey; variation; run charts; SPC & control charts; aggregated data; data collection; HIS; PERT
- Customers & needs; service & process design; process controls
- ISO 9001:2026; ISO 14001:2026; JCI (8th ed.);
- Egyptian GAHAR accreditation standards
- Performance
- Structure-process-outcome; healthcare as complex systems; strategic planning; leadership; aligning culture & systems; performance assessment; PI strategies
- Doctor communication; team skills; leadership, motivation, empowerment; change & conflict; staff selection, training & performance
Practice, tools and assessment
Hands-on practice
- Catapult or paper-helicopter simulation run through all DMAIC phases
- Write a project charter and SIPOC for a real process from your workplace
- Analyse a real data set in Minitab/Excel: capability, hypothesis tests and regression
- Patient-flow mapping and waiting-time analysis
Tools and templates you keep
- Project charter and SIPOC templates
- DMAIC tollgate checklist
- Control plan and response plan template
- Tracer and audit tools
How learning is assessed
- Assignments for each course
- Final applied project presented to a panel
Built on these standards and bodies of knowledge
- ASQ Six Sigma Body of Knowledge
- IASSC Lean Six Sigma Body of Knowledge
- ISO 13053-1/-2 (Six Sigma quantitative methods)
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Healthcare Quality · Expert
Frequently asked questions
How long is Diploma in Total Quality Management for Healthcare?
The program runs 1 year. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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- Cost Reduction through Quality Costs – Executive Level2 days
- Cost Reduction through Quality Costs – Managerial Level5 days
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.