Quality Management, Tools & Certifications
7 Basic Quality Tools for Analysis & Problem Solving
Master the seven basic quality tools for analysing problems and customer complaints. The foundation course covers the tools, variation and structured problem solving; the longer formats add control charts, capability and data analysis in Minitab, cost of quality, and Power BI dashboards for quality KPIs.
At a glance
Catalog codeB01
Duration
- 3 days · Foundation
- 8 days · With Minitab
- 11 days · With Minitab + Power BI
LevelPractitioner
Program typeProfessional Course
LanguageEnglish / Arabic
DeliveryIn-house · Public · Online
Who it's for
- Process management teams
- Quality control staff & managers
- Process supervisors
- Production engineers
- Anyone involved in process performance problems
Learning objectives
- Use the 7 basic quality tools to analyse problems and customer complaints
- Understand variation, process control and process capability
- Build control charts and set suitable process
- KPIs
- Apply structured problem solving (PDCA, A3)
- Analyse data with Minitab (8/11-day) and build quality dashboards in Power BI (11-day)
Detailed content
- Quality concepts, customers & customer satisfaction
- SIPOC & process flowchart
- Check sheets & data collection
- Histogram
- Pareto chart
- Cause-and-effect (fishbone) & 5 Whys
- Scatter diagram
- Stratification
- Control charts – introduction
- Basic statistics
- Process baseline
- Control charts for variables & attributes
- Process capability (Cp, Cpk)
- Measurement System Analysis (MSA)
- Confidence intervals
- Introduction to hypothesis testing
- Correlation & regression
- FMEA
- Creative thinking, NGT & selection matrix
- Control plans
- Visual control
- Error proofing (Poka-Yoke)
- PDCA & A3 problem solving
- Process KPIs
- Quality costs & COPQ
- Juran trilogy: quality planning, control, improvement
- Importing & cleaning quality data (Power Query)
- Data model & basic DAX measures
- Building SPC/Pareto/KPI dashboards
- Publishing & sharing reports
- End-to-end improvement case using Minitab
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Foundation (all formats)
- Measure & Control (8/11-day)
- Analyze (8/11-day)
- Improve & Sustain (8/11-day)
- Cost of Quality (8/11-day)
- Power BI for Quality Dashboards (11-day only)
- Case study
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Solve a real problem with 8D or A3 from containment to verification
- Fishbone and 5-Why workshop with evidence checks
- Hands-on lab on your laptop with a real business data set
- Build a complete dashboard from raw data to one-page report
Tools and templates you keep
- 8D report and A3 templates
- Root-cause verification checklist
- Practice files and solution workbooks
- Formula, DAX and shortcut cheat sheets
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Ford 8D / VDA problem-solving guidance
- ASQ Quality Improvement tools
- Microsoft PL-300 skills outline (Power BI)
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Quality Management · Foundation
- Automotive & Manufacturing Quality · Foundation
FAQ
Frequently asked questions
How long is 7 Basic Quality Tools for Analysis & Problem Solving?
The program runs 3 days; other formats: 8 days, 11 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
More programs in this field
- Acceptance Sampling Using Minitab3 days
- Applied Total Quality Management (TQM) Diploma30 days
- APQP – Advanced Product Quality Planning & Control Plan2 days
- Automotive Quality Core Tools (APQP, FMEA, SPC, MSA, PPAP)5 days
- Cost Reduction through Quality Costs – Executive Level2 days
- Cost Reduction through Quality Costs – Managerial Level5 days
- Design of Experiments (DOE): Optimization & Response Surface Designs (Minitab)3 days
- Diploma in Total Quality Management & Quality Management Systems (1-year, project-based)1 year
- Diploma in Total Quality Management for Healthcare1 year
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.