Total Quality Management & World-Class Excellence Organization
An integrated view of Total Quality Management and organisational excellence. Participants explore quality theories, excellence models such as EFQM, the relationship between Lean, Six Sigma, BPR and TOC, and practical tools – PDCA, the 7 basic tools, Kaizen, FMEA, KPIs and control plans.
At a glance
- 1 day · Awareness
- 5 days · Full course
Who it's for
- Anyone who wants the fundamentals of TQM and organisational excellence
Learning objectives
- Understand TQM, quality theories and quality roles
- Understand excellence models and awards (EFQM, Baldrige, local awards)
- Compare Lean, Six Sigma, BPR and TOC
- Apply the 7 basic tools, PDCA, Kaizen, FMEA
- Set KPIs and control plans; understand variation
- Define process risks and mitigation
Detailed content
- World-class excellence organisation
- Excellence models & criteria
- Operational excellence: Six Sigma, Lean/Kaizen, BPR, Theory of Constraints
- Quality definitions
- Customers & satisfaction
- Quality costs & COPQ
- Juran trilogy: improvement, planning, control
- Quality foundations & theories
- Change management
- Kaizen & 7 basic tools
- Value & 8 wastes
- PDCA
- Projects & teams
- SIPOC & process flowchart
- FMEA
- KPIs
- Control plans
- Case study
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Quality & Excellence Overview
- Quality Fundamentals
- Change & Tools
- Process Control
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Hands-on lab on your laptop with a real business data set
- Build a complete dashboard from raw data to one-page report
- Data-cleaning challenge (Power Query / pandas)
- Case studies from Egyptian and Gulf organizations
Tools and templates you keep
- Practice files and solution workbooks
- Formula, DAX and shortcut cheat sheets
- Dashboard design checklist
- Course workbook and slide handouts
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Microsoft PL-300 skills outline (Power BI)
- CRISP-DM data-analysis process
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Quality Management · Leader
- Healthcare Quality · Leader
Frequently asked questions
How long is Total Quality Management & World-Class Excellence Organization?
The program runs 1 day; other formats: 5 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
More programs in this field
- 7 Basic Quality Tools for Analysis & Problem Solving3 days
- Acceptance Sampling Using Minitab3 days
- Applied Total Quality Management (TQM) Diploma30 days
- APQP – Advanced Product Quality Planning & Control Plan2 days
- Automotive Quality Core Tools (APQP, FMEA, SPC, MSA, PPAP)5 days
- Cost Reduction through Quality Costs – Executive Level2 days
- Cost Reduction through Quality Costs – Managerial Level5 days
- Design of Experiments (DOE): Optimization & Response Surface Designs (Minitab)3 days
- Diploma in Total Quality Management & Quality Management Systems (1-year, project-based)1 year
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.