Total Quality Management & Organizational Excellence (Arabic)
An Arabic programme for senior and middle management and quality staff presenting total quality concepts and the quality trilogy (planning, control, improvement), organisational excellence models and the roles of quality management, with a workshop.
At a glance
- 3 days
Who it's for
- Quality and excellence staff
- Managers and supervisors
- Government and service employees
Learning objectives
- Understand total quality concepts
- Apply planning, control and improvement
- Use organisational excellence models
- Lead quality management in practice
Detailed content
- Quality gurus
- Customer focus
- Process approach
- Juran trilogy
- Quality tools
- PDCA
- EFQM model
- Excellence awards
- Self-assessment
- Quality policy and objectives
- Teams
- Measuring results
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Total quality concepts
- Planning, control and improvement
- Organisational excellence models
- Quality management roles
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Build a strategy map and balanced scorecard for your unit
- Write KPI definition cards with targets and owners
- Self-assessment against an excellence model
- Hands-on lab on your laptop with a real business data set
Tools and templates you keep
- Strategy map and BSC template
- KPI dictionary / definition card
- X-matrix (Hoshin Kanri) template
- Practice files and solution workbooks
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Kaplan & Norton Balanced Scorecard
- EFQM Model 2025; Baldrige Excellence Framework
- Microsoft PL-300 skills outline (Power BI)
Certificate
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Quality Management · Leader
Frequently asked questions
How long is Total Quality Management & Organizational Excellence (Arabic)?
The program runs 3 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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- Applied Total Quality Management (TQM) Diploma30 days
- APQP – Advanced Product Quality Planning & Control Plan2 days
- Automotive Quality Core Tools (APQP, FMEA, SPC, MSA, PPAP)5 days
- Cost Reduction through Quality Costs – Executive Level2 days
- Cost Reduction through Quality Costs – Managerial Level5 days
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- Diploma in Total Quality Management & Quality Management Systems (1-year, project-based)1 year
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.