Quality Culture & Leadership Commitment
A one-day executive session on how leaders build a quality culture: behaviours, messages, measures and recognition.
At a glance
- 1 day
Who it's for
- Executives and senior managers
- Plant and department heads
- Quality leaders
Learning objectives
- Define the quality culture you want
- Show visible leadership behaviours
- Choose measures that drive the right habits
- Recognise and reinforce quality
Detailed content
- Culture versus compliance
- Culture assessment
- Shared values
- Walking the talk
- Gemba presence
- Responding to bad news
- Leading indicators
- Cost of poor quality
- Balanced scorecards
- Recognition schemes
- Storytelling
- Sustaining momentum
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- What quality culture is
- Leadership behaviours
- Measures that matter
- Recognition
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Leadership-style self-assessment and 360° reflection
- Role plays: feedback, delegation and difficult conversations
- Personal leadership action plan with 30-60-90-day goals
- Case studies from Egyptian and Gulf organizations
Tools and templates you keep
- Feedback (SBI) and coaching (GROW) guides
- Delegation matrix and team charter
- Course workbook and slide handouts
- Templates and checklists used in the exercises
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Situational Leadership; Kotter's 8-step change model
- CMI / ILM management standards
Certificate
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
New in our 2026 portfolio — tell us your dates and we will confirm the trainer and schedule.
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Quality Culture & Leadership Commitment?
The program runs 1 day. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
More programs in this field
- 7 Basic Quality Tools for Analysis & Problem Solving3 days
- Acceptance Sampling Using Minitab3 days
- Applied Total Quality Management (TQM) Diploma30 days
- APQP – Advanced Product Quality Planning & Control Plan2 days
- Automotive Quality Core Tools (APQP, FMEA, SPC, MSA, PPAP)5 days
- Cost Reduction through Quality Costs – Executive Level2 days
- Cost Reduction through Quality Costs – Managerial Level5 days
- Design of Experiments (DOE): Optimization & Response Surface Designs (Minitab)3 days
- Diploma in Total Quality Management & Quality Management Systems (1-year, project-based)1 year
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.