Quality Assurance (QA)
Understand and implement quality assurance as a business discipline. The course covers QA principles and an ISO 9001-based QMS, compliance requirements, QA tools such as PDCA, RCA and FMEA, internal audits and QA KPIs, and how to build a culture of quality.
At a glance
- 5 days
Who it's for
- Quality managers, engineers & professionals
- Operations & production managers
- Business owners
- Anyone in process improvement or compliance
Learning objectives
- Understand QA and its role in business success
- Implement QA processes and a QMS (ISO 9001)
- Use PDCA, Lean Six Sigma, RCA and FMEA
- Maintain standards and regulatory compliance
- Run internal quality audits and QA KPIs
- Build a quality culture
Detailed content
- QA vs QC
- TQM principles
- QA, customer satisfaction & growth
- ISO 9001 & sector standards
- Developing a QMS
- Regulatory compliance
- PDCA
- Lean & Six Sigma
- Root cause analysis
- FMEA
- Internal vs external audits
- QA KPIs
- Data-driven decisions
- Leadership's role
- Engaging employees & stakeholders
- Long-term CI strategies
- Process audit exercise
- Success stories
- Industry challenges
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Introduction to QA
- Quality Standards & Compliance
- QA Tools & Techniques
- Audits & Performance Measurement
- Building a Culture of Quality
- Case Studies & Practice
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Case study: governance or compliance failure and lessons
- Design a control matrix / compliance programme for a process
- Case studies from Egyptian and Gulf organizations
- Group exercises applied to participants' own work
Tools and templates you keep
- Risk-and-control matrix (RCM)
- Compliance / KYC checklist
- Course workbook and slide handouts
- Templates and checklists used in the exercises
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- COSO Internal Control – Integrated Framework (2013)
- FATF Recommendations; ACAMS CAMS outline
- ISO 37301 / ISO 37000 (compliance, governance)
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Quality Management · Foundation
Frequently asked questions
How long is Quality Assurance (QA)?
The program runs 5 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
More programs in this field
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- Acceptance Sampling Using Minitab3 days
- Applied Total Quality Management (TQM) Diploma30 days
- APQP – Advanced Product Quality Planning & Control Plan2 days
- Automotive Quality Core Tools (APQP, FMEA, SPC, MSA, PPAP)5 days
- Cost Reduction through Quality Costs – Executive Level2 days
- Cost Reduction through Quality Costs – Managerial Level5 days
- Design of Experiments (DOE): Optimization & Response Surface Designs (Minitab)3 days
- Diploma in Total Quality Management & Quality Management Systems (1-year, project-based)1 year
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.