Performance Management & Goal Setting
Sets clear goals, runs fair appraisals and holds conversations that improve performance.
At a glance
- 2 days
Who it's for
- Managers and supervisors
- HR business partners
- Team leaders
Learning objectives
- Set SMART goals linked to strategy
- Give continuous feedback
- Run fair appraisals
- Build development plans
Detailed content
- Cascading goals
- SMART criteria
- Weighting
- Feedback models
- Recognition
- Check-ins
- Rating scales
- Evidence
- Calibration
- Strengths and gaps
- Learning actions
- Career talks
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- SMART goals
- Continuous feedback
- Fair appraisals
- Development plans
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Build a strategy map and balanced scorecard for your unit
- Write KPI definition cards with targets and owners
- Self-assessment against an excellence model
- Case studies from Egyptian and Gulf organizations
Tools and templates you keep
- Strategy map and BSC template
- KPI dictionary / definition card
- X-matrix (Hoshin Kanri) template
- Course workbook and slide handouts
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Kaplan & Norton Balanced Scorecard
- EFQM Model 2025; Baldrige Excellence Framework
Certificate
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
New in our 2026 portfolio — tell us your dates and we will confirm the trainer and schedule.
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Performance Management & Goal Setting?
The program runs 2 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
More programs in this field
- Human Resources Diploma – Developing a Successful HR Manager10–12 days
- Managing Sit-ins and Strikes2 days
- Organizational Behavior (Mini-MBA)1 day
- Principles of Human Resource Management (Mini- MBA)1 day
- Talent Management Workshop1 day
- The Journey of Workforce Learning (L&D Strategy)1 day
- The People Manager Plans & Appraises Performance2 days
- SHRM-CP / SHRM-SCP (Exam Preparation)New
- HRCI aPHRi / PHRi (Exam Preparation)New
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.