The Journey of Workforce Learning (L&D Strategy)
Build a workforce learning and development strategy. Participants define vision and principles, core skills and values, learning and development routes – vocational and professional – and the infrastructure and implementation steps needed to make learning drive service quality.
At a glance
- 1 day
Who it's for
- HR/L&D leaders and managers
Learning objectives
- Build a workforce learning strategy linked to culture and customer care
Detailed content
- Vision, scope and principles of L&D
- Core skills, standards and values
- Vocational and professional development
- Opening up learning
- Leading and managing learning
- Infrastructure and implementation
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Vision and principles
- Workforce context
- Learning opportunities
- Leading learning
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Build a strategy map and balanced scorecard for your unit
- Write KPI definition cards with targets and owners
- Self-assessment against an excellence model
- Write competency-based job descriptions for two real roles
Tools and templates you keep
- Strategy map and BSC template
- KPI dictionary / definition card
- X-matrix (Hoshin Kanri) template
- Job description and competency framework templates
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Kaplan & Norton Balanced Scorecard
- EFQM Model 2025; Baldrige Excellence Framework
- SHRM BASK (Body of Applied Skills and Knowledge)
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Human Resources · Practitioner
Frequently asked questions
How long is The Journey of Workforce Learning (L&D Strategy)?
The program runs 1 day. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.