Root Cause Analysis
Stop recurring problems by finding their true causes. Participants use a six-step team approach and tools such as flowcharts, brainstorming, cause-and-effect diagrams, check sheets, nominal group technique and Pareto, and link root-cause work to ISO 9001 corrective action.
At a glance
- 2 days
Who it's for
- Quality & operations managers
- Industrial, plant & maintenance engineers
- Plant managers
- Internal and company auditors
Learning objectives
- Use a team approach to identify the right problem and solution
- Distinguish root cause from symptom
- Apply the six problem-solving steps
- Meet ISO 9001 corrective-action and risk- based-thinking requirements
- Prevent recurrence with control plans
Detailed content
- Six problem-solving steps
- Flowcharting
- Data collection & check sheets
- Brainstorming & nominal group technique
- Cause-and-effect (4M/6M) diagrams
- 5 Whys
- Pareto analysis
- PDPC
- FMEA
- Control plan
- Corrective action per ISO 9001 clause 10.2
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Problem Definition
- Finding Causes
- Solutions & Prevention
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Solve a real problem with 8D or A3 from containment to verification
- Fishbone and 5-Why workshop with evidence checks
- Case studies from Egyptian and Gulf organizations
- Group exercises applied to participants' own work
Tools and templates you keep
- 8D report and A3 templates
- Root-cause verification checklist
- Course workbook and slide handouts
- Templates and checklists used in the exercises
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Ford 8D / VDA problem-solving guidance
- ASQ Quality Improvement tools
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Quality Management · Foundation
- Healthcare Quality · Practitioner
Frequently asked questions
How long is Root Cause Analysis?
The program runs 2 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.