Business Crisis Management
Prepare to lead through a crisis. Participants learn to spot crises early, assess risks, build a crisis response plan, make decisions under pressure, communicate with staff, customers and media, and maintain continuity while building long-term resilience.
At a glance
- 2 days
Who it's for
- Business owners & executives
- Managers & team leaders
- PR, HR & communications professionals
- Risk, operations & security professionals
Learning objectives
- Identify potential crises early
- Develop a crisis response plan
- Decide under pressure
- Communicate with employees, customers and the media
- Maintain business continuity and build long- term resilience
Detailed content
- Types of crises
- Psychology of crisis response
- Case studies of failures & successes
- Identifying vulnerabilities
- Risk mapping & early warning signs
- Proactive crisis strategy
- Respond, Recover, Reinvent
- Decision frameworks under pressure
- Flexible crisis leadership
- Leadership messaging
- Internal vs external communication
- Media, PR & social media
- Minimising downtime (ISO 22301 principles)
- Financial & operational recovery
- Post-crisis review
- Custom crisis plan (ISO 22361 guidance)
- Simulated crisis exercise
- Action planning
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Understanding Business Crises
- Crisis Prevention & Risk Assessment
- Crisis Response & Decision Making
- Crisis Communication & Reputation
- Business Continuity & Recovery
- Crisis Management Playbook
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Facilitate a team FMEA/risk assessment on one of your processes
- Rank risks with severity–occurrence–detection or risk matrix
- Leadership-style self-assessment and 360° reflection
- Role plays: feedback, delegation and difficult conversations
Tools and templates you keep
- AIAG-VDA FMEA form and action-priority table
- Risk register and risk matrix (Excel)
- Feedback (SBI) and coaching (GROW) guides
- Delegation matrix and team charter
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- AIAG & VDA FMEA Handbook (2019)
- ISO 31000 / IEC 31010
- Situational Leadership; Kotter's 8-step change model
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Leadership & Management · Leader
Frequently asked questions
How long is Business Crisis Management?
The program runs 2 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
More programs in this field
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- Business Model Canvas, Value Proposition & Blue Ocean Strategy3–4 days
- Business Transformation Executive Bootcamp5 days
- Strategic Decision-Making & Problem-Solving4 days
- Strategic Management & Planning1 day
- Thinking & Planning Strategically3 days
- Vision & Mission Development1 day
- Advanced Leadership5 days
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.