Institutional Performance Measurement for Government
Build performance measurement for public entities: KPI frameworks, targets, data and reporting to leadership.
At a glance
- 3 days
Who it's for
- Strategy and performance officers in government
- Department managers
- Data teams
Learning objectives
- Build a KPI framework
- Set realistic targets
- Verify data quality
- Report performance clearly
Detailed content
- National and entity KPIs
- Cascading
- KPI cards
- Baselines
- Benchmarks
- Thresholds
- Data owners
- Verification
- Audit trail
- Dashboards
- Quarterly reports
- Performance dialogues
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- KPI frameworks
- Targets
- Data and verification
- Reporting
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Build a strategy map and balanced scorecard for your unit
- Write KPI definition cards with targets and owners
- Self-assessment against an excellence model
- Service-redesign workshop for one government service
Tools and templates you keep
- Strategy map and BSC template
- KPI dictionary / definition card
- X-matrix (Hoshin Kanri) template
- Service blueprint template
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Kaplan & Norton Balanced Scorecard
- EFQM Model 2025; Baldrige Excellence Framework
- Egypt Vision 2030; UAE Government Excellence Model
Certificate
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
New in our 2026 portfolio — tell us your dates and we will confirm the trainer and schedule.
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Institutional Performance Measurement for Government?
The program runs 3 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
More programs in this field
- EFQM Model 2025 – FundamentalsNew
- EFQM Assessor TrainingNew
- King Abdulaziz Quality Award – Preparation WorkshopNew
- Government Excellence Award Preparation (Gulf models)New
- Public Service Delivery ExcellenceNew
- Government Call Centre ExcellenceNew
- Policy Analysis & Regulatory Impact AssessmentNew
- Strategic Planning for Public InstitutionsNew
- Innovation in GovernmentNew
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.