EFQM Assessor Training
Prepares internal assessors to evaluate the organization against the EFQM Model using RADAR logic.
At a glance
- 4 days
Who it's for
- Experienced excellence practitioners
- Award assessors
- Internal assessors
Learning objectives
- Apply the EFQM Model as an assessor
- Score with the RADAR tool
- Gather evidence in site visits
- Write useful feedback reports
Detailed content
- Criteria and sub-criteria
- Linkages
- Guidance points
- Scoring matrix
- Consensus
- Calibration
- Site-visit planning
- Interviews
- Verification
- Strengths
- Areas for improvement
- Report language
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Structure of the EFQM Model
- RADAR scoring
- Evidence and site visits
- Writing feedback reports
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Build a strategy map and balanced scorecard for your unit
- Write KPI definition cards with targets and owners
- Self-assessment against an excellence model
- Practice sessions with peer and trainer feedback
Tools and templates you keep
- Strategy map and BSC template
- KPI dictionary / definition card
- X-matrix (Hoshin Kanri) template
- Self-assessment questionnaires
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Kaplan & Norton Balanced Scorecard
- EFQM Model 2025; Baldrige Excellence Framework
- Kirkpatrick evaluation model (train-the-trainer)
Certificate
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
New in our 2026 portfolio — tell us your dates and we will confirm the trainer and schedule.
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is EFQM Assessor Training?
The program runs 4 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.