Process Improvement with AI and Automation
Shows quality and improvement professionals how to use AI for analysis, documentation and problem solving.
At a glance
- 3 days
Who it's for
- Quality and improvement professionals
- Process owners
- Digital and data teams
Learning objectives
- Identify useful AI use cases in quality work
- Analyse complaints and text with AI
- Draft SOPs and reports faster
- Keep human review and manage risk
Detailed content
- Classification and prediction
- Generative AI
- Automation with RPA
- Theme extraction
- Sentiment
- Pareto of issues
- Prompting for SOPs
- Report templates
- Quality checks
- Accuracy and bias
- Data privacy
- Approval workflow
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- AI use cases in quality
- Analysing complaints and text
- Drafting SOPs and reports
- Human review and risk
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Prompt-engineering lab on real work tasks
- Map a process and identify automation / AI use cases with ROI
- Responsible-AI and data-privacy risk review
- Customer-journey mapping of one service with pain points
Tools and templates you keep
- Prompt library for your role
- Use-case canvas and ROI template
- AI usage policy checklist
- Customer-journey map template
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- NIST AI Risk Management Framework
- ISO/IEC 42001 (AI management) and ISO/IEC 27001
- Egypt Personal Data Protection Law 151/2020
Certificate
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
New in our 2026 portfolio — tell us your dates and we will confirm the trainer and schedule.
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
What participants say
“When I started the course I was a quality specialist; after it I was promoted to quality team leader. Six Sigma changed a lot for me. Very comprehensive – I'd suggest it 100%.”
“The course teaches you to take hold of a problem logically and solve it scientifically. The explanation was simple, and this way of thinking matters for life as a whole.”
“What I gained most: I never imagined how much money projects can lose. We ran a small cost project on our site and found mistakes we can now avoid.”
Frequently asked questions
How long is Process Improvement with AI and Automation?
The program runs 3 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
More programs in this field
- Applied Statistics for Six Sigma3 days
- Foundations of Operational Excellence3 days
- Lean Six Sigma Black Belt20–25 days
- Lean Six Sigma Champion (Sector Managers & Directors)2 days
- Lean Six Sigma Green Belt9–10 days
- Lean Six Sigma Master Black Belt10 days
- Lean Six Sigma Orange Belt5 days
- Lean Six Sigma White Belt (Awareness)1 day
- Lean Six Sigma with Value Stream Mapping (5-day practitioner / 12-day Green Belt track)5 days
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.