Lean Six Sigma & Operational Excellence
Foundations of Operational Excellence
A practical introduction to Operational Excellence for managers and improvement teams. The course explains how Lean, Six Sigma, Kaizen, BPR and TQM fit together, the leadership behaviours that make improvement stick, and the core tools – VOC, FMEA, Pareto, prioritisation matrices – needed to launch improvement initiatives in your own area.
At a glance
Catalog codeA02
Duration
- 3 days
LevelFoundation
Program typeProfessional Course
LanguageEnglish / Arabic
DeliveryIn-house · Public · Online
Who it's for
- Operations managers and supervisors
- Process improvement / Lean / Six Sigma practitioners
- Quality & CI professionals; team leaders
- Business excellence and strategy executives
Learning objectives
- Explain what Operational Excellence is and why it matters
- Apply Lean, Six Sigma, VOC, FMEA and Kaizen to improve processes
- Choose DMAIC, DMADV or Kaizen for the situation
- Plan dashboards to sustain improvements; pass a final assessment (≥70%)
Detailed content
- What makes a world-class organisation
- Organisational vs operational excellence
- How Six Sigma, Lean, Kaizen, TQM and BPR fit together
- Hidden costs and the cost of poor quality (COPQ)
- Excellence awards and models (EFQM, Baldrige, Shingo)
- Leadership challenges in improvement programmes
- Setting direction and linking improvement to strategy
- Leadership roles: sponsor, champion, process owner
- Motivation, reward and recognition for improvement
- Leading teams through change and resistance
- Lean principles and the 8 wastes
- Kaizen events and 5S basics
- VOC and critical-to-quality requirements
- Basic tools: Pareto, fishbone, check sheets, histograms
- Introduction to SPC and FMEA
- Project selection and prioritisation matrix
- Key success factors and deployment roadmap
- Choosing KPIs that drive behaviour
- Barriers-and-aids analysis
- Idea management and suggestion systems
- Case study: a three-year operational-excellence transformation
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Excellence models and the business case
- Leadership for continuous improvement
- Lean Six Sigma toolkit
- Deploying and sustaining excellence
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Catapult or paper-helicopter simulation run through all DMAIC phases
- Write a project charter and SIPOC for a real process from your workplace
- Analyse a real data set in Minitab/Excel: capability, hypothesis tests and regression
- Waste walk (gemba) using the 8-waste checklist
Tools and templates you keep
- Project charter and SIPOC templates
- DMAIC tollgate checklist
- Control plan and response plan template
- 8-waste observation sheet
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- ASQ Six Sigma Body of Knowledge
- IASSC Lean Six Sigma Body of Knowledge
- ISO 13053-1/-2 (Six Sigma quantitative methods)
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Operational Excellence & Lean Six Sigma · Foundation
What participants say
“When I started the course I was a quality specialist; after it I was promoted to quality team leader. Six Sigma changed a lot for me. Very comprehensive – I'd suggest it 100%.”
“The course teaches you to take hold of a problem logically and solve it scientifically. The explanation was simple, and this way of thinking matters for life as a whole.”
“What I gained most: I never imagined how much money projects can lose. We ran a small cost project on our site and found mistakes we can now avoid.”
FAQ
Frequently asked questions
How long is Foundations of Operational Excellence?
The program runs 3 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
More programs in this field
- Applied Statistics for Six Sigma3 days
- Lean Six Sigma Black Belt20–25 days
- Lean Six Sigma Champion (Sector Managers & Directors)2 days
- Lean Six Sigma Green Belt9–10 days
- Lean Six Sigma Master Black Belt10 days
- Lean Six Sigma Orange Belt5 days
- Lean Six Sigma White Belt (Awareness)1 day
- Lean Six Sigma with Value Stream Mapping (5-day practitioner / 12-day Green Belt track)5 days
- Lean Six Sigma Yellow Belt (Introduction to Lean Six Sigma)5 days
Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.