Human Performance: Understanding Human Error
Understand why people make errors and how organisations can prevent them. Participants learn the principles of human performance, error precursors, latent conditions versus active triggers, bias-free investigation and the influence of culture and leadership.
At a glance
- 2 days
Who it's for
- Safety managers, operations managers, HR managers in all industries
Learning objectives
- Apply the five principles of human performance
- Differentiate latent conditions from active triggers
- Use human-error understanding in incident investigation and prevention
Detailed content
- The five principles
- Error types: slips, lapses, mistakes, violations
- Error precursors in tasks and environments
- How systems and culture shape behaviour
- Latent conditions and defences
- Reason's Swiss-cheese model
- Avoiding hindsight and blame bias
- Effective investigative questioning
- Learning teams
- Pre-job briefing, self-checking, peer checking
- Procedure use and three-way communication
- Stop-when-unsure
- How leaders influence performance
- Performance coaching
- Characteristics of a learning organisation
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Principles of human performance
- Organisational influences
- Human error in investigations
- Error-prevention tools
- Leadership and culture
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Leadership-style self-assessment and 360° reflection
- Role plays: feedback, delegation and difficult conversations
- Personal leadership action plan with 30-60-90-day goals
- Practice sessions with peer and trainer feedback
Tools and templates you keep
- Feedback (SBI) and coaching (GROW) guides
- Delegation matrix and team charter
- Self-assessment questionnaires
- Personal action-plan template
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Situational Leadership; Kotter's 8-step change model
- CMI / ILM management standards
- Kirkpatrick evaluation model (train-the-trainer)
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Part of these career paths
- Health, Safety & Environment · Practitioner
Frequently asked questions
How long is Human Performance: Understanding Human Error?
The program runs 2 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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Get dates, fees and the full outline.
Tell us whether you are joining as an individual or planning a program for your team.