Hotel Operations Performance & Revenue Basics
Understand hotel performance measures and revenue basics: occupancy, ADR, RevPAR, cost control and departmental KPIs.
At a glance
- 3 days
Who it's for
- Hotel department heads
- Assistant managers
- Hospitality graduates
Learning objectives
- Read hotel KPIs
- Understand revenue basics
- Control departmental costs
- Improve departmental performance
Detailed content
- Occupancy, ADR, RevPAR
- GOP
- Guest scores
- Demand and pricing
- Channels
- Forecasting
- Labour cost
- Food cost
- Energy
- Department dashboards
- Standards
- Action plans
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Hotel KPIs
- Revenue basics
- Cost control
- Departmental performance
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Build a strategy map and balanced scorecard for your unit
- Write KPI definition cards with targets and owners
- Self-assessment against an excellence model
- Contract-clause review and claim-preparation case study
Tools and templates you keep
- Strategy map and BSC template
- KPI dictionary / definition card
- X-matrix (Hoshin Kanri) template
- Claims and variation register
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Kaplan & Norton Balanced Scorecard
- EFQM Model 2025; Baldrige Excellence Framework
- FIDIC Red and Yellow Books (2017)
Certificate
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
New in our 2026 portfolio — tell us your dates and we will confirm the trainer and schedule.
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Hotel Operations Performance & Revenue Basics?
The program runs 3 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
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