Food & Beverage Service Quality
Raise food and beverage service quality: service sequence, standards, hygiene and guest experience.
At a glance
- 2 days
Who it's for
- F&B service staff
- Restaurant supervisors
- Banquet teams
Learning objectives
- Follow the service sequence
- Apply service standards
- Maintain hygiene
- Create a memorable guest experience
Detailed content
- Greeting to farewell
- Order taking
- Timing
- Table set-up
- Menu knowledge
- Beverage service
- Personal hygiene
- Food handling
- Allergens
- Recommendations
- Handling complaints
- Feedback
Day-by-day agenda
A typical schedule. In-company versions are tailored to your processes, data and timing.
- Service sequence
- Standards
- Hygiene
- Guest experience
- Case study, action plans and course assessment
Practice, tools and assessment
Hands-on practice
- Build a HACCP plan for one product: flow diagram, hazards, CCPs, limits
- PRP/GMP inspection walk with nonconformity reporting
- Traceability and mock-recall exercise
- Case studies from Egyptian and Gulf organizations
Tools and templates you keep
- HACCP plan worksheets (hazard analysis, CCP decision tree)
- PRP/GMP inspection checklist
- Mock-recall record
- Course workbook and slide handouts
How learning is assessed
- Pre- and post-course knowledge check
- Assessment of practical exercises by the trainer
- Action plan reviewed at the end of the course
Built on these standards and bodies of knowledge
- Codex Alimentarius CXC 1-1969 (General Principles of Food Hygiene, 2022)
- ISO 22000:2018 and FSSC 22000 v6
- BRCGS Food Safety Issue 9 / IFS Food 8
Certificate
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
New in our 2026 portfolio — tell us your dates and we will confirm the trainer and schedule.
How it is delivered
- Public courses in Cairo, in-company programs and live online training
- Practical exercises, case studies and examples from your sector
- Can also run as Train & Stay in Sharm El Sheikh, Hurghada or Cairo
Frequently asked questions
How long is Food & Beverage Service Quality?
The program runs 2 days. In-company versions can be adapted to your needs.
Is the course taught in Arabic or English?
Sessions are usually delivered in Arabic with English technical terms and materials. Full English delivery is available for in-company groups.
Can you run it inside our company?
Yes. In-company programs use exercises built on your own processes. Tell us the group size and preferred timing and we will send a proposal.
Will I receive a certificate?
Participants who complete the program and its assessment receive a certificate from The Excellence Center, which can be verified online.
More programs in this field
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