UAE: Government Excellence & Customer Happiness
A short journey for public-sector leaders on excellence models, customer happiness and smart services in the region.
At a glance
Day by day
- Day 1Arrival in Dubai
Airport pick-up · welcome briefing
- Day 2Government excellence
Workshop · excellence or innovation centre visit
- Day 3Customer happiness
Service centre visit · group dinner
- Day 4Smart services
Smart-services showcase · free afternoon
- Day 5Action plan and return
Team action plans · certificates · airport transfer
Example only: the final program, visits and dates are agreed with you and confirmed by each host.
Themes
- Government excellence models
- Customer happiness and service centres
- Smart and digital services
- Innovation in government
Typical visits
- A government service centre
- An excellence award or innovation centre
- A smart-services showcase
What participants take home
- Apply an excellence model to your organization
- Set customer-happiness standards and KPIs
- Plan smart-service quick wins
How it works
- 1. PlanWe agree the learning goals, the group and the sites to visit.
- 2. TravelAirport-to-airport arrangements, invitation letters and visa guidance.
- 3. LearnWorkshops led by our facilitator before and between visits.
- 4. VisitGuided visits to leading companies, public bodies and innovation centres.
- 5. ApplyTeam action plan, certificate and follow-up after the trip.
Included
- Technical facilitator with the group throughout
- Airport-to-airport ground transport
- Site visits and best-practice briefings
- Pre-trip workshop and daily debriefs
- One group dinner
- A free day to explore the city
- Certificate of participation
- Accommodation – included in the package or arranged separately
Related training
Government & Institutional Excellence
Excellence awards, EFQM, performance and public services
See programs
Customer Service, Sales & Marketing
Customer experience, contact centres, sales and public relations
See programs
Strategy, Leadership & Management
Leadership development, strategy, change and innovation
See programsFrequently asked questions
How long is a Training Journey?
Most international journeys run 5–7 days including travel; programs inside Egypt run 3–6 days. We tailor the length to your goals and budget.
What is the group size?
Usually 10 to 25 participants, so every visit stays interactive. Larger delegations are split into groups.
Can you help with visas?
Yes. We provide invitation letters and visa guidance. Visa fees and processing times depend on each participant's nationality.
Are the visits confirmed in advance?
Visits are requested on behalf of your group and confirmed by each host organization before travel; the final program is shared with you in writing.
Other journeys
AsiaChina: Smart Manufacturing & Supply Chains
AsiaJapan: Lean, Kaizen & Quality Culture
AsiaSingapore: Smart Government & Service Excellence
Plan this journey for your team
Send us your group size, goals and preferred dates.